Customer service via phones

Poor customer service kills sales: My experience

Today, I was searching for a laptop.  I still I’m. I tend to search online for a product before making a purchase. I wanted to identify computer shops in Nairobi selling the laptop I needed. A quick search on Google gave me a list of over 10 shops. Some sold refurbished laptops while others sold … Continue reading Poor customer service kills sales: My experience

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Facebook

Facebook algorithm change: How your business can cope

Have you heard about the Facebook update that is set to be rolled out soon? According to Zuckerberg, Facebook is changing its mission to focus on online socializing. That is, the platform will encourage engagement between friends and family. What does this mean for businesses? It is not yet clear how businesses marketing via Facebook … Continue reading Facebook algorithm change: How your business can cope

Set goals

Setting New Year resolutions? Don’t. Consider this instead.

Have you set resolutions for 2018? Many people have but most of them will not keep them. Setting resolutions is easy but keeping them is problematic. Reason is, people are enthusiastic about having resolutions but are not ready to commit. Studies show that only 40% of people who set resolutions actually achieve them. This figure … Continue reading Setting New Year resolutions? Don’t. Consider this instead.

Freelancing career

Tired of searching for a job? 5 ways to jumpstart your freelancing career

Have you tried searching for a job to no avail? Many graduates are still tarmacking despite having certificates and skills. Why is this so? Although, there are job opportunities, they are few hence demand for labor is quite low compared to the number of people seeking jobs. To make matters worse, economic downturn in Kenya … Continue reading Tired of searching for a job? 5 ways to jumpstart your freelancing career

Succeed in achieving your New Year Resolutions

Will you keep your New Year resolutions? Learn how to keep them and achieve success

Have you set resolutions for 2018? Often, many people determined to improve their lives financially, socially, or spiritually set New Year resolutions. These resolutions enables them to prioritize things that they should work on to achieve their goals. Setting resolutions is easy but accomplishing them is another story. It seems to be a herculean task … Continue reading Will you keep your New Year resolutions? Learn how to keep them and achieve success